HOW CAN YOU GROW IN YOUR AVON BUSINESS WITH THE KIND OF SERVICE THEY RENDER????????????

I PLACED AN ORDER ON THE 1ST OF DECEMBER 2017 AND WAS INVOICED ON THE 2ND. I ONLY RECEIVED MY PARCEL 9 DAYS LATER AFTER I HAD LOGGED COMPLAINTS ON HELLOPETER AND AFTER MANY PHONE CALLS TO AVON. I PLACED ANOTHER ORDER ON THE 13TH AND WHEN QUERYING IT THIS MORNING I WAS NOTIFIED THAT THE IT WAS INVOICED ON THE 13TH BUT IS NOT ON THE PICKING LINE YET !!!!! I WAS ALSO TOLD THAT THEY DO NOT HAVE A " COMPLAINTS DEPARTMENT" SO WHERE DO YOU DIRECT YOUR COMPLAINTS TO OTHER THAN THE CALL CENTER ??? I JUST CANT UNDERSTAND WHAT IS HAPPENING AT AVON ALTHOUGH I TRY MY BEST TO. MY CUSTOMERS ALSO WARNED ME THAT AVON IS EVEN MORE DON'T CARE WHEN IT COMES TO DECEMBER AND THIS IS DUE TO THEIR OWN PREVIOUS EXPERIENCE WITH AVON . THEY REFUSE TO GO THE EXTRA MILE AND ALL THEY DO IS APOLOGISE .NOTHING MORE!!!THEY DON'T ASK YOU WHAT THEY CAN DO TO MAKE IT UP .JUST AN APOLOGY THAT'S IT!!! NOTHING MORE!!!