HORRIBLE SERVICE

I've been with Avon for almost 10 years as a consultant , and the experience I received this month was horrible. I went to PEP STORE to pay my balance as I was owing so that my orders can be released on the 22/08/2019. On the 26/08/2019 I kept on getting messages that I'm overdue. I decided to call them and they told me to email my proof of payment. I then received an email back from Avon to say that they've received my proof of payment and it was submitted to the relevant department for tracing and processing.

I continued getting the messages that I'm overdue I then went to PEP STORE to query my payment and they told me that it was submitted to AVON. At PEP STORE I paid with my Debit card form Capitec and cash. Yesterday 30/08/2019 I decided to go to Capitec Bank to check whether my account was still having the money that I paid at Avon and they printed the statement to check and they found out that it went to Avon. At Capitec bank I dealt I dealt with Bontle as she was so helpful that she even took the phone and called Avon. She spoke to Dimakatso Mo***eng and she said we must forward the bank statement and proof of payment and we did that with Bontle's email. Dimakatso never responded to the email that Bontle sent.

Today I decided to call AVON again and I spoke to Ntombi and explained my frustration that I received from Avon. I said can I speak to the Manager or Supervisor and she said the manager is not available but there's a Supervisor, and the Supervisor is busy and she doesn't think that he or she will be able to talk to me as it is the last of the campaign. I asked her to tell the supervisor to call me before 12pm and she didn't.

After 12h30 pm I decided to call again and Vuyelwa answered the phone, and again explained my frustrations to her and she decided to find someone that will talk to me by the name of Psychology Hlongwane . I explained again my frustrations to him and he was so rude and arrogant to me, instead of him listening and understanding my story he was useless and unhelpful.

I told him that I received an email saying they've released my orders today, and I said I don't want the orders again because my customers have already been paid and they wont pay me anymore because of they got paid on the 23/08/2019 and they don't have money anymore. So there's no need to send the orders to me anymore. I told him that I need an apology in writing for the treatment I received from AVON and he said to me "he said to me I want an apology for releasing the orders ".

This Psychology man was on an ego trip , arrogant, cheeky, ****y, disrespectful and ill-mannered. An please take him to customer service. His not worthy to work with customers and he doesn't have a listening s****s.

I'll be waiting for my written apology from Avon, Psychology Hlongwane and the Supervisor that was on shift today 31/08/2019.