1 reviews | Active since Jan 2017
Horrible service and the most arrogant employees.
<p>Avon does not care about their reps or customers. One of my colleagues is a rep and he placed an order when the order finally arrived 8 of the orders was not included. And more than three of the orders was incomplete. This is unacceptable, especially since he has paid the full amount. Upon contacting Avon we get replies such as 'this is not our problem ' . So basically he has paid for items he has not received and Avon is arrogant regarding handling this matter. As this is THEIR fault. I would strongly advise that you do not support them ever they do not care at all.</p>
Dear Quanita,
Thank you for contacting the Avon Justine Queries Team.
Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.
Not In Box
Kindly note there is a process that Sales Leaders explain to their Representatives when they have missing items in their box.
Once, items have been invoiced but not packed, the Representative should send the picking slip completed, meaning the missing items on the picking slip should have the quantity missing, the reason code 22 for Not In Box and a copy of the Representatives Identity copy.
Once the above-mentioned has been completed the picking slip should then be sent to the Not In Box Team using the below email address within 48 days from the date of invoicing
The Representative can also contact us on:
- Service Centre: ***
- Queries: ***
Yours in Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Dear Quanita,
Thank you for contacting the Avon Justine Queries Team.
Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.
Not In Box
Kindly note there is a process that Sales Leaders explain to their Representatives when they have missing items in their box.
Once, items have been invoiced but not packed, the Representative should send the picking slip completed, meaning the missing items on the picking slip should have the quantity missing, the reason code 22 for Not In Box and a copy of the Representatives Identity copy.
Once the above-mentioned has been completed the picking slip should then be sent to the Not In Box Team using the below email address within 48 days from the date of invoicing
The Representative can also contact us on:
- Service Centre: ***
- Queries: ***
Yours in Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***