Horrible service and *********** Zone Manager

On the 03/04/18 i placed an order for R931.15 and paid R670 for my order my order was delivered 4/5 days later however not everything ordered was in my box ,i then called Avon spoke to a consultant by the name of Vuyelwa she was confused and i asked foe a supervisor i was given the lady by the name of Memory she told me there was a second order placed on the 30/04/18 by the lady named Florah Ramaboa Zone Manager apparently,i'm not sure how did she log onto my profile and placed an order with out my knowledge ,then memory advised i pay the outstanding money for my order later on the 30/04/18 i paid R240.00 then made it clear to Memory that the items already received must not be on the order that will be delivered only the thing i did not receive,i hen told her i want to apply for a credit as i'm a cash client she referred me back to Vuyelwa who then advised it will take 24hrs to get a reply for credit application ,3 days later my order came ,guess what all that i ordered was in the box and i requested nicely for some items not to be included as i already received as Florah whom i never met not even my team leader ordered on my behalf,i checked my account i was given R900 credit never received an email i was told i will receive when i'm approved,then BOOM i was charged R670.63 for the already paid order,i phone again spoke to Memory she checked and saw a was double charged and advised items have to be returned and the mistake is on their side Florah will make a plan to collect ,its been 3 weeks im carrying these items in my car waiting for forah i have made several calls i'm tired i do not owe Avon my account have to be credited i now want to place my next order i can't,Florah promised to collect on the 12/05/2018 but never pitched and never heard from her..

I WANT THIS MATTER ATTENDED TO TODAY PLEASE AND CLOSE OF THIS **** ACCOUNT

....and for the stress you caused money used to phone and be put on hold i should be compensated and keep the items i have for free and my account be credited