GROUP ACTION NEEDED TO SUE AVON

On 16 Jan items returned to ZM/SL (Marlene Macaskill) office. Accepted by person manning office assuring me they will be processed and Marlene informed. When Jan order put on hold due to outstanding balance, I realize that returns have NOT been processed. 21, 26, 29/1 I enquire with messages to ZM RE the returns. Messages not acknowledged or answered. 29/1 receive message that acc inactive and I am to contact DM. I call DM - no answer, message DM, am referred back to call centre or ZM. I pay outstanding balance. Query forwarded to call centre. ZM finally responds to mail from call centre on 13/2, informing me that she will get back to me by end of the day. TO DATE NO RESPONSE. Call centre agents include Lida, Juliana, Lucia. ZM has ignored request by Lucia to assist me with a RA form which I only now realize I am to complete. Queries to call cente not followed up. On recruitment, no instructions given and no documents signed. I have read many reports similar to this and if my credit is in any way harmed in SA, I will take legal steps, start a campaign and recruit all similar cases. We are heading for the 3rd month!I I AM NOT IS SA, only avail on email. PLEASE ASSIST.