Frustrated and annoyed

I owed Avon and amount and that was the only amount communicated to me and eventually I paid it, later to discovered from my Sales Leader I have another amount that needed to be made to ITCBA for collections. I have never been sent a statement from ITCBA about this amount nor banking details until I reached out to them regarding it. I have been communicating with ITCBA however I received a statement and they double billed me for an email they sent and now they are saying they have never received my follow up emails I have sent to them (I have screenshots of these emails I have sent) and also attached them to an email to them recently.

I paid the amount to the ITCBA into my Avon account as communicated by my Sales Leader, as she said she will speak to them to deduct the outstanding balance from my avon account and still till today my account is still in collections and no one can give me an answer onto why my orders have not been released.

This is very frustrating as I now have clients that want their orders but I cannot deliver.

account number ***