********** Service
<p>My account with Avon has been closed for a while, regardless of all the payments I have been making, the balance never seemed to reduce.</p> <p>I noticed however every time I called them, providing my ID no, they would call someone else’s name and they wouldn’t be able to access my acc until I give them my account number. I didn’t think anything of it at first; until I noticed that I am making payments and not getting anywhere close to zero balance.</p> <p>Clearly there has been a case of ***** with my ID and I have been paying of someone else’s debt. I have made numerous calls to them, spending more money to get this issue resolved with no success.</p> <p> </p> <p>I have been “owing R301.44” for the past few months, regardless of payments being made. The last payment I did was on the 09 June 2017 at FNB ATM, for R200.00 and thank goodness I kept the receipt.</p> <p>On the 04 July 2017, I received an sms for ITC claiming a missed payment and that, further cost will incur. I wasted no time and called Avon, and they claimed that they have not received any payments.</p> <p>I have sent an email on 07 July 2017 with the attached proof of payment for 09 June 2017 , for R200.00. since then I have not received any response and so I decided to call today and check and they claimed that they have not received anything from me. I have had experiences with people claiming that Avon is not acknowledging their payments, and now finally I am experiencing it first-hand…I don’t think I would be wrong to see them as **********</p> <p>AVON, I want you to please acknowledge my payments and put my balance on R0.00 as it should be, send a letter of confirmation, confirming the account is closed and finally remove my names from your system. I want nothing to do with your company and products</p>
Dear Chantel,
Thank you for contacting the Avon Justine Queries Team.
Payment Enquiry
Kindly note, we have received an email from your email address on the 07.07.2017 confirming that you are waiting for a reprint from FNB so that you can send the receipt to us.
You also confirmed that your balance is R101.00 and requested more information on how payment can be made, as the atm machine does not accept coins.
There are no other emails received at Credit Control with a proof of payment as you confirmed above that you will send the receipt.
As per our telephonic conversation, please send me the proof of payment so that we can investigate why the payment is not reflecting on your account.
Kindly also, send me the proof of payment of R101.44 after the payment has been made, so that I may request a paid up letter to be sent to you.
Please note, you can also contact us on:
- ***
- ***
Yours in Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Dear Chantel,
Thank you for contacting the Avon Justine Queries Team.
Payment Enquiry
Kindly note, we have received an email from your email address on the 07.07.2017 confirming that you are waiting for a reprint from FNB so that you can send the receipt to us.
You also confirmed that your balance is R101.00 and requested more information on how payment can be made, as the atm machine does not accept coins.
There are no other emails received at Credit Control with a proof of payment as you confirmed above that you will send the receipt.
As per our telephonic conversation, please send me the proof of payment so that we can investigate why the payment is not reflecting on your account.
Kindly also, send me the proof of payment of R101.44 after the payment has been made, so that I may request a paid up letter to be sent to you.
Please note, you can also contact us on:
- ***
- ***
Yours in Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Good day,
I did resend the proof of payment again this morning after our telephone conversation. This time around I cc a 3rd party to make sure that my email is working perfectly fine.
The 3rd party has acknowledged receipt of my email, but you haven't.
Once this matter has been resolved I will then pay in the remaining balance.
It's unfortunate, however that avon will only take one serious once it has reached a point of being exposed on such platforms
Good day,
I did resend the proof of payment again this morning after our telephone conversation. This time around I cc a 3rd party to make sure that my email is working perfectly fine.
The 3rd party has acknowledged receipt of my email, but you haven't.
Once this matter has been resolved I will then pay in the remaining balance.
It's unfortunate, however that avon will only take one serious once it has reached a point of being exposed on such platforms
Dear Chantel,
As per our telephonic conversation.
I did not receive your email, the email you sent to Credit Control there are no attachments attached.
Please resend the proof of payment.
Yours in Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Dear Chantel,
As per our telephonic conversation.
I did not receive your email, the email you sent to Credit Control there are no attachments attached.
Please resend the proof of payment.
Yours in Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Good day Janine,
I did send the email again with the attached doc as per request. you have confirmed that you have recieved the email, I am however waiting for a confirmation sms for my updated balance.
thanks
Good day Janine,
I did send the email again with the attached doc as per request. you have confirmed that you have recieved the email, I am however waiting for a confirmation sms for my updated balance.
thanks