JH
JANELLE H

1 reviews | Active since Mar 2011

25 Sept 2015, 17:38

********** Misrepresentation of Company

I signed up with Justine as a representative and was **********ly informed that if I purchased goods to a certain minimum, I would receive free products. When my order arrived, things that I did NOT need but only ordered for the free gifts, there were no free gifts. The sales leader in question told me that the pamphlet was a misprint and that I could buy the bag if I wanted it. What kind of behaviour is this??? Today I tried to close this Justine account and was given the details of someone in Durban when I am it now Cape Town. Several phone calls and R60 later, I have still not reached a satisfactory conclusion. I am so angry, I am livid that all this happened and now they want to call me on Monday during the day when I am working night shift and need to sleep during the day. This is highly unacceptable and I am disgusted with Justine. Disgraceful

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Replies (1)
Avon Justine
Avon Justine's reply05 Oct 2015, 12:34
Official
Hello SHOPPER 9,

Thank you for bringing this query to our attention.

As per our telephonic conversation, we contacted and e-mailed the Sales Manager to make collection arrangement with the Business leader Ruwayda.

As soon as the credit adjustment and waybill number is received, the account will be credited efficiently.

Please send a signed letter for account closure.

We sincerely apologise for the inconvenience caused and the bad experience.

Please feel free to contact us on *** or ***

Warm Regards
Avon Justine