********** Account - Yet Another One

I think there is a serious problem at Avon South Africa after reading 2 previous reviews before writing this one. Like the other users, I only became aware of the ********** account during the process of a home loan application. Something is seriously lacking internally at Avon South Africa for these ********** accounts to have occurred, my issue is the lack of urgency and customer service is addressing the matter.

So far Avon refuses to talk to me directly and only wants to communicate via email. I get the same response from their call centre when following up on my case. NOTHING. I have provided all the required documentation to Avon including a police affidavit but still NO FEEDBACK as been received.

I don't understand why I have to sit and wait for your internal matters to be resolved before you follow up on my case and remove by name that you have listed at the credit bureau. This is causing a serious and negative impact on my home loan application and the interest rates that is offered by the banks. I HAVE NEVER HAD A DEFAULT ACCOUNT IN MY NAME until this Avon incidence.

Please follow up this matter urgently as please DO NOT direct me to your ***call centre. They are not helpful and emails sent to ********** are ignored. This is my last attempt at trying to get this matter resolved directly with Avon before I take it to the media and report it to National Consumer Commission.