********** Account with AVON

I have recently been made aware of an account with AVON that has **********ly been opened in my name - using my ID number and my proof of address.

When I registered with ClearScore, I saw that I had an account with AVON opened in April 2016 - however, I did not open this account and have no idea who would have done so.

Firstly, Id like to understand why AVON's security checks are not up to scratch - which seems to be the case if someone can open the account but not look like me and also take goods to the value of R4500 from AVON on "my account" if they do not produce a valid ID upon the receipt of the goods?

Secondly, I have emailed AVON on Tues the 8th May 2018 explaining that the account was opened **********ly, but I have not received a response and its been three days later. Please could I get an indication as to when I will receive acknowledgement of the receipt of the email and an estimate of how long it is going to take to resolve. I need to open a cell phone account and cannot do so with this account outstanding since April 2016 which is reflecting badly on my credit rating.

AVON, please can you enlighten me?

Thank you.