********** account under my name (ID)

I recently found out a ********** account was opened apparently under my ID number in 2015. It was a struggle getting in touch with anyone who can assist me with this case at Avon Justine as I was sent pillar to post and given different email address to try and "solve" this issue as I couldn't take out any credit or apply for anything as I was also getting married in a few months and I needed to do a few things but because of the record everything was declined. Finally there was some light and I was given a list of things I needed to do to clear my name so I wrote an affidavit, signed 6 times on a blank page, provided my proof of address and a certified copy of my ID.

I sent these documents in July and promised 48 hour response which never happened so I had to call everyday for something to be done. Finally on the 17th of Aug 2017 I get a letter clearing my name and that my credit record will be cleared in 21 days.

Fast forward to December I apply for a credit card with FNB and it is declined 2 times which made no sense because I new a had a good credit record as I have 2 clothing accounts. So I call FNB to find out why am I such a "high risk" and I explained my situation with Avon and I was told that is why I am declined for a mere R840 and I was asked if I opened a case against Avon as I am claiming a ********** account was opened. I justified this by saying I have a letter clearing me and I was told the letter doesn't not hold any weight. I cannot even get a mere cellphone contract because of this Avon nonsense so I was asked to submit the letter and with an affidavit and so I did.

I sent an email to Vuyiswa Ngcobo and cc'd Cy-reze Moralee/WST/ZA on the 17th of December and made a whole lot of calls trying to find someone who can explain to me what happened because I cannot do anything with this record hanging over my head and everything is being declined and I was promised my name will be cleared after 21 days from the day the later was sent which was the 17th of Aug 2017 but yet 3 months later I am still having issues and till this day no one has ever gotten back to me as I had to give my details to try and get someone to help me as they "understand" my situation and Vuyiswa is on "leave".

This has practically ruined my life as it is the first thing they find and I dont get the well deserved credit initially because of this ********** account under my name. I am planning on buying a house and no bank will approve that if I "cant pay R840" which I dont know off actually.