1 reviews | Active since Feb 2018
********** account opened without consent
Hellopeter I am Sanelisiwe Snenhlanhla Mabaso, on Friday 22/10/2021 i received a call from *** Number, which they told me it is from a company that collects debt, i then told the lady that she has no reason to call me because i do not owe anybody except the Bank, and my payments are up to date, i have never missed a payment. further to that i went to my clear score account to check what was happening, i then picked up that my score has dropped from 683 to 589 and when i checked there are two account that have been opened in my name, Justine R3159 and Avon R3126, I was shocked to see that i have been a victim of Identity *****. i Then called Avon on *** to enquire further about the account, and i was told the account was opened in June 2021 and the delivery is in Inanda, i haven't even been to that place, i stay in Richards Bay, they told me that i need to go to the police station to get an affidavit, Certified copy of ID, and 6 specimen and send it to ***.
On 25 October 2021 i went to the Police station and i got the affidavit and Certified copy of ID and i sent it on the same day at 8am, and i got an automated response that they will respond within 24 hours, it has been more than 72 hours and no response from them, i would like to be contacted because they dont have a number where you can call them, the people from *****.
i need them to clear my credit score as per the 21 days indicated and also for them to send me a full report of the ********** activities, because i have never given anyone consent or was approached to open an account, i dont use avon or justine product or know anyone that sells them, and i dont even have any account with anyone since 2004, i am really dissapointed by this whole situation, because now it has affected my score badly and i have tried all my life to protect my name.
the account was handed over but i dont remember anyone phoning me to collect the debt or anyone calling me about the delivery of the goods or to confirm the opening of the account, but now all of a sudden they have my number to call me to call the debt, they really need to check on how they grant credit. i need this resolved,
Thank you for contacting Avon Justine.
Kindly note, that your query has been escalated for assistance.
Once I receive feedback I will advise you accordingly.
Kindly accept my sincere apologies for any inconvenience caused.
Regards
Mohale Mosatiwa
Thank you for contacting Avon Justine.
Kindly note, that your query has been escalated for assistance.
Once I receive feedback I will advise you accordingly.
Kindly accept my sincere apologies for any inconvenience caused.
Regards
Mohale Mosatiwa
I acknowledge receipt of your email, where you have stated that the documents were received from my side to Avon, please note that when i called i was informed that Avon and Justine is the same company, hence my affidavit included both and i was given one email to send the documents too, please note that i dont have this knowledge because i have never dealt with both companies, however i have sent the documents to your email address, please keep me updated, as i need this to be cleared as soon as possible
I acknowledge receipt of your email, where you have stated that the documents were received from my side to Avon, please note that when i called i was informed that Avon and Justine is the same company, hence my affidavit included both and i was given one email to send the documents too, please note that i dont have this knowledge because i have never dealt with both companies, however i have sent the documents to your email address, please keep me updated, as i need this to be cleared as soon as possible
Thank you for contacting Avon Justine.
Kindly note, that your query has been escalated for assistance.
Once I receive feedback I will advise you accordingly.
Kindly accept my sincere apologies for any inconvenience caused.
Regards
Mohale Mosatiwa
Thank you for contacting Avon Justine.
Kindly note, that your query has been escalated for assistance.
Once I receive feedback I will advise you accordingly.
Kindly accept my sincere apologies for any inconvenience caused.
Regards
Mohale Mosatiwa
kindly note that i received a call today from Vuyiswa who works at the ***** Department, she indicated that she had sent me an email and at that point it was not in my mailbox, he then asked me some question and i responded, then she said they will send communication to myself and also ITC and it can take up to 30 days to update.
i just want to say i appreciate the team that was working on my case, they really exceeded my expectation, i really want to Thank them for all the effort.
kindly note that i received a call today from Vuyiswa who works at the ***** Department, she indicated that she had sent me an email and at that point it was not in my mailbox, he then asked me some question and i responded, then she said they will send communication to myself and also ITC and it can take up to 30 days to update.
i just want to say i appreciate the team that was working on my case, they really exceeded my expectation, i really want to Thank them for all the effort.
Kindly note that the matter has been resolved, i have received my credit score report and it reflected that both Avon and Justine account has been removed and my credit score has improved, i would really like to Thank the Team that assisted me with the enquiry and making sure that it is resolved immediately. Thank you Mohale and Vuyiswa.
Kindly note that the matter has been resolved, i have received my credit score report and it reflected that both Avon and Justine account has been removed and my credit score has improved, i would really like to Thank the Team that assisted me with the enquiry and making sure that it is resolved immediately. Thank you Mohale and Vuyiswa.