********** account opened under my name

<p>Hi</p> <p>I would like to find out if is there any progress regarding the escalated query to ***** department.<br />I have sent a query in July but since then i am not getting any feedback. My id was used to open a ********** account , have sent affidavit , certified id copy with 6 specimen signatures and proof of address which were documents that were requested when laid a query. I was told my matter will be resolved within 10 working 10 days, in which they passed , i called again on the 16th August and i was told my documents were not received, I resent them also sent to Thokozolile on the 16th and she confirmed she relieved them. <br />I have been communicating with several agents including Thokozile and she stated that they were forwarded to Carol who is working in a ***** department. <br />I have been making several phone calls to follow up on the matter how ever I am not getting any feedback , The only thing the agents do is to keep transferring my calls to one another including Thokozile. I'm not happy about the service I am getting from these agents . Last time I spoke to Thokozile she refused to allow me speak to the supervisor or manager in charge as she was unable to help me, in stead she put the call aside. I feel I'm being fooled by this company.</p> <p>I here by stating that i did not open any account at Avon. Please give me feed back as to when my query will be resolved. This is affecting my credit record listing.</p> <p>Kind Regards <br />Khethukuthula Goodman Mkhize <br />830 ********** 08 4</p>