********** ACCOUNT OPENED UNDER MY ID???

My point of contact was with the contact centre on the 14/01/2016. Im applying for a home loan and have discovered that on the credit bureau it reflects that I have an avon account. I HAVE NEVER IN MY ENTIRE LIFE APP**** FOR ONE.THIS ACCOUNT WAS OPENED *****ENTLY UNDER MY ID NUMBER AND NAME. I explained to the agent that I need a letter stating that this account was opened **********ly in order for the home loan application to continue. The agent advised me that I need an affidavit stating this and a certified copy of the id. This I provided and sent through to you guys the very next day, the agent also advised that it will take 7 days. ITS BEEN 2 DAMN WEEKS AND NOTHING??? I HAVE SENT numersous emails about this and still awaiting feedback as well as the letter. YOU GUYS ARE PLAYING WITH MY ****ING FUTURE. DOES IT TAKE YOU 2 WEEKS TO INVESTIGATE THIS. THE last feedback I received was from PL.Amrica Jagganath, saying that the ***** department is still investigating, what the hell, I need this letter by close of business. I provided you guys with all my contact details. I WANT THAT LETTER BY CLOSE OF BUSINESS.