********** ACCOUNT - NO RESPONSE

I lost a purse with my ID in August 2017, someone opened a ********** account on my name for both Justine and Avon. I discovered through ITC that I was listed for non-payment. I had to follow the process of sending documents for investigations toclearing my name.

I followed Avon ***** processes, send documents by 23 October, and got an acknowledgement of receipt by 25 October from Vuyiswa Ngcobo from AVON. Justine did not even bother. 1. the ***** section has no direct contact, you can only e-mail. I cant speak to them 2. To date, no communication/update from the company on the querry 3. Such a big company, what did they do to verify that the person opening the account was indeed the right person. they contacted ITC for security check, what was their reactioin when they noticed that the contact details given by the ********* and my ITC details are different. This suggest that they are all about making money, regardless 4. I called to follow up on 15 November 2017, a lady called Keke assured me that the person dealing with my query will contact me within 24 hours on an update, more that72 hours later, no contact from them.

This is unacceptable for such a big company. I think I need to take this further with other consumer rights commissions. I am unable to do anything credit-wise because my name is tarnished at ITC. Either way, all this will affect my credit worthiness for future purchases; all because people were chasing paper and did not do thorough checks