********** account in my name.

I recently app**** for vehicle finance only to be told I have an outstanding Avon credit card or account from 2019 which has never been paid and I am now unable to get finance due to a poor credit rating on Experian because of this. This account was **********ly opened in my name and I have had to send in all info to Avon ***** department who initially said 5 to 7 working days to rectify the issue. I am now being told that it is going to take 7 to 21 days all while I sit without a car. This is their accounts fault and they do not even have a complete address on the account. They are costing me money now as I have to rent a vehicle while they take their to clearing up their mess.