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Sipho L

1 reviews | Active since Apr 2022

24 Mar 2023, 22:37

********** account

Hi, I have recently learned that someone has opened a ********** account using my personal information. Therefore I would like to know how quickly can this be resolved as it'll have a negative impact on my credit score.

0
Replies (3)
Avon Justine
Avon Justine's reply25 Mar 2023, 09:48
Official
Good day Sipho,  

Thank you for contacting Avon Justine,

Please note that your query has been escalated for further assistance.

Once feedback is received, I will advise accordingly.

Kindly accept my sincere apologies for any inconvenience caused. 

Regards 

SL
Sipho L's update23 May 2023, 12:00
Reviewer Update
It's been a while blady two months since "my query has been escalated" and still nothing has been resolved this damn issue. I doh understand how someone can open an account with you guys without their ID. Like how does this happen?

I need this matter attended to urgently as it's starting to have a negative impact on my credit score. I'm totally unhappy and dissatisfied with how this is being dealt.


Avon Justine
Avon Justine's reply23 May 2023, 12:21
Official
Good day  Sipho,  

Thank you for contacting Avon Justine,

Please note that your query has been escalated for further assistance.

Once feedback is received, I will advise accordingly.

Kindly accept my sincere apologies for any inconvenience caused. 

Regards 
Dimakatso Mo***eng