*****ulant account

I had an ********** account open under my name. I contacted Avon and they requested documents to be submitted. I submitted the documents last in October already. I asked the account to be removed on my credit listing. no one has came back with a report back since. when trying to call , they will transfer you to the next person, next person until it rings and nobody answers. I have never open and used this Avon account ever. I need it to be removed under my name on all bureaus in South Africa.