1 reviews | Active since Jun 2018
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I am absolutely disgusted by Justine/Avon!!! This morning I went to check my credit score and I saw that I have arrears on my name of about R1 300 for a Justine account! Firstly, I work in the financial industry so having a good credit report is very important to me, secondly, I have never opened a Justine account. I tried to call the call center and they are unable to take calls during lock down, quite pathetic that you can’t divert calls in 2020, but anyway I email the address they give on the phone and the person who responds tells me to collect a whole list of documents? Funny how you can’t take calls but you expect your clients to go collect documents at the police station during lock down? Also why it is my problem that you let an account get opened without my authorization? This is pathetic!!! Then the person who responded to my mail tells me that I should wait until lock down is over, then the account will be in even more arrears, also she tells me she can’t help me if I don’t send the documents? I did not open the account, you did!! How does it now become my problem??? I would love to know who the agent is that opened this account? Also what will be done about this? Do you actually even realize how this impacts people’s credit score? If I wanted to buy a house or a car do you actually understand how this could affect that??
Thank you for contacting Avon Justine.
***** Account
Kindly note, that your query has been escalated for further assistance.
We do apologise for the inconvenience caused.
Yours in Beauty,
Janine Dwayi
Thank you for contacting Avon Justine.
***** Account
Kindly note, that your query has been escalated for further assistance.
We do apologise for the inconvenience caused.
Yours in Beauty,
Janine Dwayi
Tell me how this becomes my problem when YOUR team was the one who **********ly opened an account on my behalf, now I have to waist my time fixing your stuff up because if effects my credit score! Please tell me do you think that is fair????
Tell me what happens to a team leader that is caught **********ly opening accounts on people’s names? Do they go to jail? Are they charged with *****? Are the fired for committing *****? Or do they continue to work for you, after bringing your company into disrepute? After de*****ing an innocent person? Please tell me what is going to happen to this person who did this to me? Or will it be my problem to peruse this further?
You have escalated my case? That’s funny I was told there is nothing you can do without sending documents? So I must let the account fall into more arrears, reflect even worse in my payment profile because we are under lock down and there I absolutely nothing I can do about it???
Tell me how this becomes my problem when YOUR team was the one who **********ly opened an account on my behalf, now I have to waist my time fixing your stuff up because if effects my credit score! Please tell me do you think that is fair????
Tell me what happens to a team leader that is caught **********ly opening accounts on people’s names? Do they go to jail? Are they charged with *****? Are the fired for committing *****? Or do they continue to work for you, after bringing your company into disrepute? After de*****ing an innocent person? Please tell me what is going to happen to this person who did this to me? Or will it be my problem to peruse this further?
You have escalated my case? That’s funny I was told there is nothing you can do without sending documents? So I must let the account fall into more arrears, reflect even worse in my payment profile because we are under lock down and there I absolutely nothing I can do about it???
Kindly provide a valid email address as we have sent you an email to the email address provided above.
However, a message comes back confirming that it is an invalid email address.
Once we have received your email address we will be able to provide you with feedback from the relevant department.
Yours in Beauty,
Janine Dwayi
Kindly provide a valid email address as we have sent you an email to the email address provided above.
However, a message comes back confirming that it is an invalid email address.
Once we have received your email address we will be able to provide you with feedback from the relevant department.
Yours in Beauty,
Janine Dwayi