GH
Gabrielle Horn-Botha

1 reviews | Active since Jan 2013

29 Jan 2018, 11:12

***** using my ID number

Good day,

I am writing this review because someone has opened an account using my ID number and has managed to rack up credit to the sum of R1800, this is AFTER I called your call centre last week alerting you to the fact that someone had made an enquiry on my name to open this account and that this is *****!!!!! How do you still allow someone to then order anything???

I had already alerted you to the ***** while the application was on-going because (thankfully) I track who makes enquiries on my name through ITC.

I am going to the police station tonight to get all the documentation I need to open this ***** case but my issue is the following: 1. you have WAY to many complaints of people opening ********** account with you which means that your credit application process is flawed and needs to be reviewed 2. I alerted Justine Avon to the fact that this was ***** while the application was still being processed (i.e. before an account was even opened) and yet you still allowed this person to order products on credit.

This is ridiculous!!

0
Replies (2)
Avon Justine
Avon Justine's reply29 Jan 2018, 12:10
Official

Dear Gabrielle,

Thank you for contacting Avon Justine.

As per our telephonic conversation.

Kindly note, that your query is in progress.

You can also contact us on:

***

***

Yours in Beauty,

Janine Dwayi

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

Avon Justine
Avon Justine's reply14 Mar 2018, 15:52
Official

Dear Gabrielle,

Thank you for contacting Avon Justine.

Kindly note, that your query has been resolved.

Yours in Beauty,

Janine Dwayi

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***