***** ON MY NAME

I am not happy with Justine service, I get that I am not a client to you neither do I bring money to your business however can I bring to your attention something you probably already know that it's your employees that have messed up by not doing proper checks when opening this account or perhaps a flop on your system I don't know but I can sure tell you it is not my doing that I am in this situation.On the email below I requested that this be treated with urgency as its affecting a life decision on my side only to be told by lady at your offices that upon sending my email yesterday the turnaround time is 24hours and today same lady tells me that the turnaround time is 14days is that all that matter to this business \turnaround time"what about the fact that while you are busy attending to turnaround time my life is getting messed up for something I know absolutely nothing about?Further to that because I am repeatedly explaining that I am applying for a housing loan I need this cleared urgently I asked the lady if I can make the payment while you guys are busy with your 14 days turnaround time so that in the meantime I can be cleared on ICT and my Bond application can go but was to"""