***** on my account Avon and Justine

It was recently bought to my attention that there was ***** committed on my Justine and Avon account to the amount of R2000. How is it possible that they can let that happen? Someone buying without your consent and on your name. It is unexpectable that this happend. My credit record is very bad because of it. I think they must get better by controlling who buys and ensure that it is the person who's account it is who is buying. I am very upset and i am still waiting for feedback on the ***** committed to clear my name. I've sent 3 emails today and no feedback at all, I've phoned them and the whole day the struggled to find the courier company for the delivery note to prove who signed for the products. Still no answer it is day 2 already. I also stipulated that it is urgent i can not apply for our home loan. I am very disappointed in the respond and the slow reaction on their side. I will never recommend anyone to become an Avon or Justine consultant because of the ***** that can easily be committed on your account without you knowing any of it.