*****, no communication and bad admin, poor combination

I discovered that I have a poor credit record due to a ********** account. I contacted Avon on the 5th of July with the necessary documents required for them to do an investigation. I was promised feedback within 7 working days. Today is the 4th of September and I never got feedback from them.

I contacted numerous times after, just to be told by their agents that they will get someone to contact me as the ***** department does not take calls and only communicate via email.

On the 2nd of August I spoke to an Alan who confirmed that the balance has been cleared and that it would be reported to the credit bureau, he also assured me that written confirmation will be sent to my address. I will also get contacted.

I checked my report on the 15th of August, Avon still appeared. I then spoke last week to a Gabriel who also confirmed the balance is on R0.00 and a senior will contact me. No one has contacted me.

I spoke today to Kedibone at 12:24 whom advise that she cannot transfer me to any senior as they do not have transfer facility. Again I was promised communication from the ***** department.

If it's not enough to have a poor credit record due to an account that you are not aware of, they still treat you like a nobody. Not communicating once with me. This query has been going on for 2 months now. How long must I wait for my name to be cleared.