TT
Tlaleng T

1 reviews | Active since Feb 2014

31 Mar 2015, 10:34

***** done with clients accounts by suspected zone

I was selling products for Avon and Justine but due to their bad service and incompetence when it comes to handling queries and processing credit notes. I opted to stop selling their products. Yesterday I received an sms saying I have placed an order whereas I did not. when I call their customer service to stop the order and officially close my account I was told that I cannot be assisted. And when I ask them as to who placed an order using my account I was informed that at times zone leaders and managers have a tendency of using the representative account especially when they see that you have cred and you do not owe justine or avon. Now since they cannot assist me I assume that they are in this together and I wonder what will owner of the brand and their shareholder say when they find that there is a lot of ***** and incompetency being done with their brand. Will they be happy to find out that their company is notorious for ***** and incompetency. Who ever wants to join Justine or Avon my advice to you is don't be a member else you will find your name being dragged to ITC because of their stuff's incompetency and ***** tendencies.

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Replies (1)
Avon Justine
Avon Justine's reply01 Apr 2015, 10:25
Official
Hello Tlaleng14,

Thank you for bringing this query to our attention.

As per our telephonic conversation, campaign 3, order WWW*** was captured and submitted the by the Zone Manager Nokuthula Kunene. The invoice is stopped from manifest and will be credited accordingly.

Please send a signed letter for the account to be closed and credit adjustment copies for pending credits from Justine account.

We sincerely apologise for the bad experience from the Sales Leader and the Zone Manager as we strive to delight our representative.

Warm Regards
Avon Justine