***** committed on my account

Someone hacked my Avon account (my account number is ***)placed orders of R 2273.70 . I got to hear about this ***** when my leader phoned and she said was called by courier driver who wanted to deliver my order and could not get my address. I phoned AVON call center and spoke to a lady called Thabiseng she said someone changed my cell number and delivery address on my profile.Then she said,shes gonna log a ***** case. I also did my own investigation with my leader we called courier driver Nhlanhla Gumede ,who confirmed he called number that was in my profile and it went to voice mail,left voice message course he could not find address Mona Road in Durban south beach which is a bogus address.He said he got a call back after he called my leader and he was told to deliver the order on 601 Olincourt , Point road to Nicky . When we called Nicky ,he confirmed the order was for Mandla and was taken by him.I sent affidavit to AVON with all this information in 09 July 2015 .No one called me.I followed up, a case was gonna be logged and I have not had any feedback since.I have followed up twice every month since,wanting to speak to the managers, they are always unavailable.