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<p> </p> <p>I am in the process of doing a home loan application. My offer to purchase is accepted and my dead line for the bond approval is tomorrow the 24/02/2017.</p> <p>The bank advised me that I have a Avon account in arrears for 9 months, This must be settled before the application can continue.</p> <p>I have never opened a Avon account. I called the call centre. They asked me to forward a certified copy of my ID , affidavit that I did not open this account and 4 signatures.</p> <p>This was all sent yesterday 22/02/2017 at 13:00 pm.</p> <p>I called the call centre 4 times yesterday asking to escalate this query as i need a confirmation letter that this account is under ***** investigation. Two consultants by the name of Silas and Butemelo confirmed I will get feedback by close of business yesterday. The managers are always in a "meeting".</p> <p>No feedback was received.</p> <p>I called today. The consultant advise that I can only get a letter within 7 days.</p> <p>I want to know how they allow an account to be opened with a copy of my ID document.</p> <p>I need a confirmation letter of ***** by today. Their negligence is resulting in losing a house.</p> <p> </p> <p> </p> <p> </p> <p> </p>