FRADULENT ACCOUNT IN MY NAME

I am so disappointed with the service I have been receiving from Avon .I have been sending my documents as per their advise after an account was opened in name by a total stranger .on the 23/10/2017 I sent my documents to Avon but was told to certify my ID copy of which I did Asap .after waiting for 4 days to have my name cleared I was told to resend my iD copy again .why didn't anyone let me know soon after i sent my Id copy that it couldn't open on their side .I feel like Avon is just pushing time because they don't care about ***** that is taking in their midst .their service is shocking and unprofessional .how long will this drag on until it is resolved . my life is on hold because of this and I m being sent from pillar to post .