nH
nelly H

1 reviews | Active since Aug 2010

03 Sept 2015, 12:13

FAST N FURIOUS IS PATHETIC

Again this month I have a problem with delivery of my Justine order which was invoiced on 28/08. It was suppose to be delivered yesterday as per Cherilee at FnF, surprise surprise it was not delivered.When i checked on their website my order was cancelled for delivery and returned to be credited.I phoned FnF and was told by Cherilee again that instruction was received that the order must be returned,i asked who gave that instruction nobody knows, when they asked the driver who instructed him to return back the order he also doesn't know.When I phoned Avon/Justine they didn't know why order was returned, they told even have the order with them.So nobody knows.Cherilee from the FnF asked me \do you still wasn't the order"what a stupid question"

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Replies (1)
Avon Justine
Avon Justine's reply11 Sept 2015, 15:58
Official
Hello nellyh,

Thank you for bringing this query to our attention.

According to our records, campaign 8, order WWW***, invoice *** was successfully delivered by the courier Fast n Furious and you signed for it on the 4th of September 2015.

We have escalated the invoice to Fast n Furious superiors to investigate the delayed delivery and why the order was cancelled.

We apologise for the inconvenience that this caused to you and your customers.

Warm Regards
Avon Justine