HM
Hope M

1 reviews | Active since Aug 2015

13 Aug 2015, 15:00

**** Account opened under my name

I don't even know what Justine/Avon sells!!!!!! I've been blacklisted for an account that I didn't open. I see on Hello Peter, I am not the only one with this problem.<br> <br> They don't have Security Processes and Procedures to verify Identification. Anyone can just email a copy of your ID (Doesn't have to certified) and Walla! Ure a reseller.<br> <br> I called them to enquire, and Thato & Tumi both FAILED to assist me. They REFUSE to do anything to resolve the issue, and it is up to the complainant to go to the police station. And there's a person called Rethabile who \RECRUITED"the sales agent (being my doppleganger). She is probably the reason why innocent people end up blacklisted. How do you APPROVE **** accounts WITHOUT CHECKING IDENTIFICATION??? My credit score is damaged because you people would do anything for a sale! Your management is pathetic because u refused to investigate who did this and who the real ***** is"

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Replies (1)
Avon Justine
Avon Justine's reply17 Aug 2015, 10:24
Official
Hello Hope1,

Thank you for bringing this query to our attention.

As per our telephonic conversation, as advised from ***** department, please send all required documents for further investigation.

The credit limit is reduced from R750 to R1.00 on the account.

As soon as all the required documents are received, ***** department will investigate further and will contact you for account closure.

We apologise for the inconvenience caused.

Warm Regards
Avon Justine