Failure to submit credit

In December i bought 5x wallets by mistake from Avon rep in Vereeniging. In January i returned the wallets for a credit (R516) I was told it will take 3 months for the credit to go through. After a few complaints including complaint at CEO's office in Jhb i was informed Annie Groenewald from parys will assist the vereeniging rep to pass the credit immediately. As per the rep the return docs was submitted on the 8th of March. I allready handed in my order against my credit on the 2nd of March. As per Vereeniging rep Annie misplaced my order and i had to give it again on the 18th of March. Untill today I still have not had any feedback. I was told i have to contact Annie now directly. Please can Avon help to get this expedited. I want my credit and i want my order i placed against my credit.