Factory Fault
<p>Since I gave my manager Janene my handbags in January 15 2017 two handbags 1 for back order 1 they must refund me Invoice numbers are ********** and ********** code is 7509 Jada bag they credit one instead of 2 so I just want tio know what must I do cause the customer is waiting for her handbag or if Justine does not have a solution I think I 'm stop selling Justine I cant suffer like this while I pay my account everytime account number ********** 9</p>
Dear
Thank you for contacting the Avon Justine Queries Team.
Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.
Returns Enquiry
As per our telephonic conversation, the only one of the 7501 was credited instead of two.
I have sent an email to our Returns Department to follow-up with the outstanding credit.
Could you kindly send the below documents to our Queries Team to send to the Returns Department as proof that the items were returned?
- Waybill:
- Reconciliation sheet:
- Picking slip:
Once, the above-mentioned documents have been received then another follow-up can be done with the Returns Department to ensure the credit is being done.
Your In Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Dear
Thank you for contacting the Avon Justine Queries Team.
Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.
Returns Enquiry
As per our telephonic conversation, the only one of the 7501 was credited instead of two.
I have sent an email to our Returns Department to follow-up with the outstanding credit.
Could you kindly send the below documents to our Queries Team to send to the Returns Department as proof that the items were returned?
- Waybill:
- Reconciliation sheet:
- Picking slip:
Once, the above-mentioned documents have been received then another follow-up can be done with the Returns Department to ensure the credit is being done.
Your In Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Dear Mmakgabo,
Thank you for contacting the Avon Justine Queries Team.
Returns,
According to the returns department, the bag was credited on the 14.03.2017 for invoice:
- ***
The code 7501 on the below invoice will not be credited as it was returned over 180 days.
- ***
Yours in Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Dear Mmakgabo,
Thank you for contacting the Avon Justine Queries Team.
Returns,
According to the returns department, the bag was credited on the 14.03.2017 for invoice:
- ***
The code 7501 on the below invoice will not be credited as it was returned over 180 days.
- ***
Yours in Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
They took their time to credit our things the time I write to Hello Peter it was almost 2 months so the service for Avon & Justine is very poor
They took their time to credit our things the time I write to Hello Peter it was almost 2 months so the service for Avon & Justine is very poor
Dear Mmakgabo,
Thank you for contacting the Avon Justine Queries Team.
Credit Enquiry
Please note, I tried calling you at 02:22 pm today and there was no answer.
Kindly note, there has been no documents received from your leader in order for the query to be resolved.
This query has been closed.
Please contact us on;
- ***
- ***
Yours in Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Dear Mmakgabo,
Thank you for contacting the Avon Justine Queries Team.
Credit Enquiry
Please note, I tried calling you at 02:22 pm today and there was no answer.
Kindly note, there has been no documents received from your leader in order for the query to be resolved.
This query has been closed.
Please contact us on;
- ***
- ***
Yours in Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***