MM
Maxsheen M

1 reviews | Active since Jan 2018

11 Jan 2018, 09:28

Extremely annoyed

I am so disgusted at the incompetence of Avon's staff and their nonchalant attitude towards my enquiry. I am written this review out of utter frustration. A paid-up letter was requested, to state that I am done with the account. This was requested by a company that deals with my payments.

After the company struggled for months to get this letter from Avon. They contacted me out of sheer frustration, asking if I can’t make direct contact with Avon as they are getting nowhere.

I then phoned them once a week for 4 weeks and kept being told the same thing!!'' We will email the letter in 24hrs''!! How many 24hrs do you need? I am appalled at your service!!

Still waiting! No feedback! No callback! No email!

Pathetic service!!!

0
Replies (3)
Avon Justine
Avon Justine's reply11 Jan 2018, 11:16
Official

Dear Maxsheen,

Thank you for contacting Avon Justine.

we do apologise for the inconvenience caused.

Please note, your query is in progress.

You can also contact us on:

***

***

Yours in Beauty,

Janine Dwayi

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

MM
Maxsheen M's update11 Jan 2018, 11:20
Reviewer Update
An automated reply, just like when I call the call center. Why would I want to contact you again? You call me! put the effort in resolving my enquiry.
Avon Justine
Avon Justine's reply16 Jan 2018, 15:35
Official

Dear Maxsheen,

Thank you for contacting Avon Justine.

Please note, your query has been resolved.

You can also contact us on:

***

***

Yours in Beauty,

Janine Dwayi

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***