Exhausted client

Good day

Can I please have feedback on my account closure?

From the 11th of March I have been asking for an account closure. Nothing has been done. May you please and I beg you to close my account since I paid on the 9th of March.

I have been receiving phone calls but no one is confirming my closure.

I have fully paid my account but there is no communication of what is the next step.

I just want my account with to be closed, is it too much to ask. It’s now heading for 2 months and I’m still queries the same thing.

Please close my account asap.

NB: Also note that I will not be paying extra interest fees because I have paid my account in full on the 9th of March. This is the information I got from your consultant on the 9th and I made sure I adhere to the payment. It doesn't make sense that a month later I am reoccurring fees I know nothing about. Please fix this. I want no dealings with any longer.

Regards

Helen