Empty Box Received last year Aug2017

I have NEVER come across a more unprofessional Company in my life.

I have been with Avon "117 Campaigns" that is almost 10 years of service to Avon.

I received an EMPTY BOX with only Brochures inside in AUGUSTUS 2017. We phoned the Call Centre spoke to Phumlazi immediately which told us that we must contact our Team Leader to help, which I did immediately. The Team leader was out of the country and said I must take photos and send her everything she will sort out as soon as she is back.

Ever since AUGUSTUS 2017, I have been harassed by the Call Centre asking me why haven't I paid my account.

I have received numerous messages about the Extra R50 added to my account due to non payment.

I have struggled to get my orders released because its in arrears.

And no one can sort out this ridiculous query?

Seems as everyone is passing the buck to the next.

After I had to follow up again now in January 2018, (never mind all the airtime and data i had to used in this 6 months to get this sorted) I was told that the credit is Declined by Mickey Bricknell the Sales Director because it is IMPOSSIBLE that I received an Empty box??

IMPOSSIBLE? So what they are saying is that I Stole the products??

After almost 10 years of service with the first issue like this?

Now, if I wanted to De***** Avon, I would surely buy for a greater value than R552 if my Credit Limit is R4800, don't you think???

Would I go through all this to spite myself?

To struggle to get my own orders released and get harassed like a ********? You are very wrong Avon!!!

In this +- 6 months The following people where involved and still no luck for a credit.

Beverly Boshoff - copied into all mails

Marinda - Team Leader

Mickey Bricknell - Sales Director who Declined the credit because Avon does not make mistakes like this.

Nasreen Rehman - Divisional Sales Manager who says after investigations it's Impossible that I received an empty box and it was audited by Quality Team and Bidvest. And I am liable for the payment.

Tshepo Mokgethi - Escalations Supervisor who also says the order are 100% and it's impossible for empty box and the processes are "Airtight" and the weight gets compared with the couriers weight, but Fast way confirmed that they don't weigh the boxes as they have set weight of under 30kg and avon never gets to this weight so they do not weigh the boxes.

Yolandi Van Coller - Support and Service Manager we sent her the entire correspondence between everyone involved and She Replies with: I will ask the Supervisor Tshepo to assist you? The same person we have been dealing with, so obviously she didn't take the time to read the mail, no interest at all.

By the looks of your 2 Star Rating and Complaints, It's Very had to believe that Avon does not make mistakes and that it is IMPOSSIBLE?

I want this credit done as soon as possible before I get listed for bad or a non payer!

I have had enough of this and think You have Wasted enough of my time and energy!

I will probably have to wait for another 6 months for a response again.

Very disgusted.

Yolanda