Due to bad service now I'm listed

I can't express the anger right now with Avon where I have been listed for what I don't know because I have been having endless problem since last year until current they are escalating every month Juliana Nkonyana was assisting me since Feb until today no resolution even had issues with credit control even today the amount I paid is reflecting as unpaid on my side. I even stated to avoid this situation that they want me to pay for things I didn't receive and also charged me things I didn't order however I made sure I pay every cent that is not due to them to avoid any listing where to my surprise I am listed when I app**** for bond I was told that Avon has listed me where do they get such decencies to do such, I have been on the call for 1 hour to resolve this issue, but no help and the dropped while they put me on hold nobody gave me a call back to acknowledge it