Don't Care attitude following incorrect delivery

I have ordered a selection of items from an Avon Rep to be delivered over a period of 3 mths. I was due to receive an item at the end of March 2016, & paid for it (I actually paid more than I was supposed to & arranged for the difference to go towards the April 2016 delivery). When delivery was made to the Rep she realized that the item for March was not delivered AT ALL, while all the rest of the items (April & May deliveries) were delivered except for one item. I then emailed Avon using the email address on the catalogue, & waited a whole day without receiving ANY response. I then let them know to leave it since I had arranged with the Rep to cancel the Mar 2016 order & the one o/s item and put the money already paid towards the rest of the orders. But then the Rep informed me that 2 items of my order had been substituted with other products. I was furious & emailed Avon again. After several emails (of which only one came from them) I was informed on 1 Apr that they cannot help & my query was sent to customer care. I'm still waiting for customer care to respond. It seems Avon does not want business! <br> One last thing: the Rep was totally innocent, and was a victim of her employer!