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mandy S

1 reviews | Active since Jan 2020

05 Jan 2022, 12:17

Disrespectful agent.. Horrible customer service ever

Their customers service Agents are very rude, she doesn't have customer service skills at all. She even said to "Sala ne Account ya kho" then she hung up.

My issue is that i was owing Avon, then they call me. We made arrangements to pay my account in 3 months.. After the fhe first month i started getting massages that they will be 50 add.. Then the next think i get a massage that my account is being handed.. Which i was surprised because we had arrangements. Because i got worried i paid the very same day. Then from there i started getting calls from this people saying that I was handed by avon.. Today 05/01/2022 i call Avon call center to in understand why was i handed and then a very rude lady picked the call and insult me and even hung up the phone.. I was shocked.. I have never had such disrespect from a customer care Agent.

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Replies (4)
Avon Justine
Avon Justine's reply05 Jan 2022, 14:55
Official
 Good day Mandy, 

Thank you for contacting Avon Justine.

Kindly note, that your query has been escalated for assistance.

Once I receive feedback I will advise you accordingly.

Kindly accept my sincere apologies for any inconvenience caused.

Regards 
Mohale Mosatiwa 
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mandy S's update05 Jan 2022, 18:08
Reviewer Update
Thank you for your urgent response Mohale, i hope this issue is resolved sooner.
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mandy S's update07 Jan 2022, 15:04
Reviewer Update
Good day Mohale,

Any updates on the matter?
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mandy S's update14 Jan 2022, 10:30
Reviewer Update
Today is the 14th, and my case the hasn't been resolved...im see I'm still getting calls from the people i have been handed to.