Disgruntled Customer

I had ordered AVON cosmetics with a Sales Rep within our company and shes proven to be reliable in the past with my products arriving within one week of placing the order however this time round the service was pathetic!<br> <br> I placed an order for almost R1000 on the 2nd April 2015 and every week towards the Friday I would ask so how much longer until I receive my order? Her response was, I will check up on it and she made promises and never fulfilled it until I was so fed up that I cancelled my order and she said that I am not able to cancel my order because it has already been processed, I informed her that I can cancel my order because I havent received and products just empty promises for three whole weeks so she can do whatever she wants with the products when it does arrive.The products arrived Exactly three weeks later on my desk after I had informed her to cancel because this is disgusting service even though shes a third party selling these products, I would just like to find out what ever happened to the Customer Service in South Africa? Why is it not a priority? Its disgusting and needs urgent attention, People need to pay more attention to customers needs PERIOD!