Didnt get my parcel. And not getting hulp form then

To whom it may concern.. M.S.G. Marlette, K.W Hayes, M.A. Hukamdad

I ordered, like I said above, my parcel on the 9th of Dec. My customers ordered presents for Christmas. On the 25th December I made an equiry and no one could tell me where my parcel was. Your people told me it is with Fast Way an they told me they did not receive it. After the person above me, Helene, made an enquirie she was told that it was given to Fast Way on the 12th Dec at 15h00. Fast was looking for parcel till late and could not find it and I, still till this day did not receive the parcel or any call from any one. You are just keep on adding R50 for an account over R1000 (1. I did not receive and 2. Don't have that kind of money to just pay for it)

So my only option now is to go too Hello Peter and social media to explain that either someone took my parcel by mistake or someone stole it. And I am not prepared to pay for a parcel I DID NOT RECEIVE. If I then still didn't receive help, I think then I must go and see an attorney to help me sort this out because it seems to me that you just care about sales and paying of account but when there is a problem like this,you just don't care. If I fhone the customer care line, I also don't get an answer. I even send an email to a Mrs. Labeschagne and still no answer. What more can I do?

Thank you Leandi Du toit

Acount number is ***