1 reviews | Active since Dec 2016

21 Jul 2017, 19:27

Demand for Payment at 7pm

<p>Dear Justine</p> <p>It seems every month since I joined I experience some kind of "joyful" interaction with some unknown person.... This month its a demand for payment at 7pm and very conveniently states only contact during office hours. If I just placed an order and its on hold for payment (4 days) I'm well aware that it will only be released once payment is made and if you look into my record I usually pay by the 25th long before the 21 day period....Its not that hard to understand.</p> <p> </p> <p>So its ok for your respresentative to contact me at 7pm on a Friday night but get told only to contact her during office hours. Whoever this Pabi person is should learn proper etiquette in dealing with consultants. I dont know who shes is or why she contacted me as I have a Team Leader - Liza, and also I already called in today regarding my order and payment.</p> <p> </p> <p>I did call her to ask her who she is and why she sent me this message and was told I must call her during office hours - so I said the same applies to you and the phone was put down in my ear. </p> <p> </p> <p> </p>

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Replies (1)
Avon Justine
Avon Justine's reply24 Jul 2017, 13:33
Official

Dear Rafia,

Thank you for contacting the Avon Justine Queries Team.

Payment Enquiry

Kindly note, your enquiry has been escalated for assistance.

Once we receive feedback we will advise you accordingly.

Please note, you can also contact us on:

Yours in Beauty

Janine Dwayi

Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***