EL
Esther L

1 reviews | Active since Jun 2016

03 Jun 2016, 08:40

delivery of goods

<p>I have a prepaid account ***, for the past three months I'm struggling with to get the orders delivered. Now on the 01st June 2016 I made a payment of R940 because I got an SMS to pay R932. send proof of payment only to get a response that these still an amount of R146 outstanding, when you log into their website the system will give an amount, a SMS will give another amount., the consultant will give you another amount, whose problem is that the is a misalignment between the company's system. Last month an SMS gave an amount of R980 for an order of R617, now this month there orders wont be delivered because of the shortfall. The question is who is fooling who. I guess this is the last time placing orders. Not the best company to be associated with.</p>

0
Replies (1)
Avon Justine
Avon Justine's reply10 Jun 2016, 13:12
Official

Thank you for bringing this query to our attention.

According to our records,the second requirement for payment was for an additional order released on the 09/05/2016,with the invoice number: ********** .

Apologies for the misunderstanding,we look forward to continued customer services relations.

Regards,

Avon Justine