December Order Not Delivered

I placed my Avon order on the 8th of December and my order was invoiced on the 9th of December. I was meant to have my order by Friday the 18th of December the very latest. I was advised by the Avon call Centre and courier company that I would have my order by Monday the 21st of December. I still have not received anything and there is no explanation as to why. I have clients who have ordered Christmas presents from Avon and now I am not getting my order. Many of my clients have left to go on holiday and do not have their products. I placed my order early to avoid all of this and now I am still sitting with a late order. This is unacceptable.