Customer Service - Zero!!!!! Shades in book and product received - EPIC FAIL!!!!

It's been more than a month since my complaint about receiving a product that was not even close to the one advertised and nothing has been resolved! I received one phone call and every single response from Avon is that the matter has been escalated to the relevant department :-(

Original Query: “Message received on the 10th of November...and no follow-up or feedback since then.... Please see attached pictures showing the colour nail polish in the book which I ordered (wild and bitten) also worn by the model in the book and the colour on my nails and the bottle received...not even close even though the box and bottle says wild and bitten the second image is taken with the bottle I received on the book next to the picture I thought I was ordering.”

I have dealt with the below people - So, for the pictures that I sent with the complaint, please ask them to send it on:

Mishka Lawrence Senior Social Media Team Lead

SCEsc: Lindi Nyubi

When following up today, unfortunately I have caught them in the festive season and their team are with their families - I must email my query again?????!!!!!!????? Then they will respond when they are bac****! I followed up on my original query........Zero customer service but they happily have your $$$$