Customer Service Consultants just as useless

So after I had placed a complaint last week about an order that was delayed and the sales rep not reverting back to me about why its taking so long. A lady from the AVON company itself mailed me and she certainly didn't understand the why I complained in the first place. She contacted the sales rep who told her one story and it was all left there. I sent her an email showing her that the sales rep isn't telling the truth and guess what, No response. <br> <br> I mean why follow up with a complaint if you have no plan of action in place of what to do next, I asked her to give me feedback as to what the next step would be to ensure that this does not happen again either to myself or another person. I have heard nothing, Its frustrating to know that the level of service is just as bad as the service received from the sales rep. Well Done AVON, as you say \we strive our level best to provide world class service to our customers"but I guess that a lie!"""