DN
Desiree N

1 reviews | Active since Aug 2013

16 Nov 2016, 15:25

Credits

<p>Hi, I hate to report this on Hello Peter because I love Avon BUT this is continuing for months. My team leader collected the Stella handbag on the week of the 12th September and up till today the credit has not been passed. I called the credit dept on the 4th November & spoke to Sibusiso Ntuli and he said that he cannot help me because i need to deal with my team leader. Team leader Zelda tells me basically Avon is a big company and I need to tell my customer to be patient! This customer will never purchase from me again because of this TERRIBLE service. How long does it take to pass a R231 credit? I require urgent assistance because so far I am absolutely FEDUP. Avon is quick to put reps in the credit bureau IF there is an overdue payment but I must wait for months to be credited!!!!!!!!!! HOW IS THAT FAIR?</p>

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Replies (1)
Avon Justine
Avon Justine's reply25 Nov 2016, 13:53
Official

Thank you for bringing this query to our attention.

As communicated electronically, kindly be advised that confirmation from your Senior Sales Leader is awaited for further resolution.

Upon confirmation, your return enquiry will be escalated accordingly.

Apologies for the inconvenience caused.

Regards,

Avon Justine