CREDIT ON ACCOUNT

On 2023-06-18 I paid an amount of R1141 into my avon account, there was nou outstanding debt on my account. The account hasn't been used for some time.

The amount should have been paid into some else's account. So the money must be there as a credit. I do have a clip from my account showing the R1141 as a credit.

I have send various emails asking them what is going on. I wanted them to pay the money back but I just got to a block every time.

So I thought that I am going to order something in order to use the money that is laying there. I got an account saying that I owe the money and now they have deducted a R50 charge for late payment.

The had to re-open my account because it was dormant, for that they charged me almost R200, and I still owe them money.

I can't get any usefull information from them. Thus is the last email I received from them stating that they used the funds for the order.

Good day,

Thank you for your e-mail dated Friday, 15 September 2023 12:56, please be advised of the following:

Your query has been actioned. Please see below marked with an [X]

[ ] Your order has been released

[ ] Your order has been deleted

[ ] Proof of payment received

[ ] Your Journal has been submitted for processing

[ ] Your query has been actioned accordingly

[x ] Please note that funds has been used to release order N9D60003 of R830.60 released 13/09/2023.

AVON: NERINA BROOKS, Due to non-payment, R50 has been charged to ***4, *** Your balance R 704.18, Pay: payat.io/qr/***

This is the sms I received today.