CONSOLIDATION OF MY AVON ACCOUN

My account number is *** I went to the bank on January 2020 to ask for the loan the bank consolidated my Avon account for the amount of R 2 219 that is not reflecting under my payment history and the consolidation was paid on the 31 of January I have been communication with their credit department where they always respond by saying -please send the POP which is bank confirmation, that they did consolidated my account feed-up with pathetic service of Avon.

ICOMMUNICATE THIS MATER WITH MY LINE MANGER BUT NOTHING SIMS TO BE RESOLVED PLEASE ALLOCATE MY MONEY IV BEEN SENDIGN THE EMAIL TO YOUR ACCOUNT DEPARTMENT LAST TIME THEY HAVE ADVISE THEY HAVE ESCALATED THE MATER FURTHER AND WHEN LAST WEEK I MAKE A FOOLOW UP ,NO ONE REPLAIED BACK TO ME .