Concerned

I am very concerned with Service I am getting from Justine. My justine Acc no ***3 was in arreas , on the 27 may 2021 I sended email to *** advicing them that I got mail from Itc on the 12 may 2021 , failure to make payment on the arreas within 20 days will result in legal action, however I managed to settle the arreas amount before the 20 days . I placed orders on the 26th may 2021 amount of R645.52, I made the payment for that order on the 31st may 2021 , Sended proff of payment to creditcontrol and still have not received feeddback with my order. On the 1 june 2021 called the call centre, its either i was placed on hold and was unable to address my concerns. I only need help in releasing the order as I have paid the outstanding amount.