Complaint on account

<p>I've been an AVON representative for +- 7 years now with account number ********** . I've been a good client making a lot of money for them but, due to credit record I need to close my AVON Account. I've sent an email with my ID on 28/02/2017 requesting this but till to date my account is still open. It's amazing how easy it is for one to become a representative vs closing the account, when you want to close your account you have to contantly contact them endlessly. The worst part when I phone them they sending me from pillar to post no one is successfully assisting me. They've promised to send me a balance letter so I can submit it to the bank as I'm curtrently applying for a bond showing that my account is up within 4 hours time on 01/03/2017but till to date I haven't received this letter let alone my account being closed. I feel like my rights are being violated as I'm not getting whats due to me not even a call or email to explain why they taking so long to close my accounty This is reflecting bad on my credit profile with credit bureau as it shows that I owe avon even though I dont my account is paid up. Please help this is having a very bad effect on my life plans. I desperately need your help in this matter. Thanks, Zandile Sagela</p>