Complaining about delivery

My problem is I press de order early December and I pay dat money to release de order on de 7 de release de order but till now I didn't get de order.my problems now since last week Monday I call de Avon people it's promising me to deliver de boxes on Tuesday and didn't not deliver dat boxes I trying to call again on Tuesday saying tomorrow a till Friday. I calling Dis people several times but no plan about to deliver dat boxes since now I'm waiting. I don't know what must I do now. Because my customers complaining to me. Please hello Peter help me. Thanks